Blackboard Support Center

Support Contacts: BlackboardSupport@bethel.edu or call the Blackboard support line at 651-638-6500#3. Please be sure to tell us the details including the Course number, Course section/cohort, and the location in the Blackboard course where you are experiencing problems.

STUDENTS

The link above leads to information about Blackboard for new and current students, including FAQs, and other tutorials.

• New accounts will not have Blackboard access until the next day AFTER account creation.
• CAPS/GS courses may not be available until after program orientation.
• CAPS/GS Blackboard sites should be available 2 weeks prior to the start of class.
• CAS/Seminary Not all courses have Blackboard sites. Consult your instructor.
  

FACULTY/STAFF

The link above leads to information about Blackboard for faculty and Staff, including FAQs, course creation and other tutorials.

• Blackboard Course Utility (Faculty Use to Create Your Blackboard Courses & to Add TAs)
  
• Importing Previous Course Material into your new Blackboard Courses
  
• Course Delete Request Form

Blackboard 8 Tutorials - NEW!

• Bethel Blackboard 8 Grade Center Overview
• Bethel Blackboard 8 Weighting Grades

Known Blackboard Issues

• Firefox 3 (Windows ONLY) gives error "Please enter a valid file." when attempting to submit an Assignment. Solution:  For now please use Internet Explorer or Safari. A workaround is available via a Firefox add on.
  
• Naming Files for Uploading/Attaching in Blackboard
  

HISTORY

The link above leads to information on the history of our blackboard learning management system along with statistics about usage.

Best Browser for Blackboard

Mozilla Firefox 2 is currently the  most compatible Blackboard Browser. Firefox 3 has issues with uploading "Assignments".