Information Technology Services
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ITS Help Desk
Academic Year
Monday - Thursday: 7:30 AM - 10:30 PM
Friday: 7:30 AM - 5:00 PM
Saturday: Closed
Sunday: 6:00 PM - 10:30 PM
Summer
Monday - Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Information Commons & Equipment Checkout
Monday - Thursday: 7:30 AM - 12:00 AM
Friday: 7:30 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 2:00 PM - 12:00 AM
Phone: 651-638-6500
Web: http://helpdesk.its.bethel.edu
Email: helpdesk@bethel.edu
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ITS Helpdesk Announcements
[its-outages] Friday: banner, blink, self-service, website maintenance
Published:
Feb 1, 2012 1:18 p.m.
When: Friday starting at 10:00 pm CST
Duration: 2 hours (midnight)
Affects: many web services will be affected, including:
blink, banner INB, banner self-service
bethel's public website
footprints
tma
Core database and web servers need to be rebooted in order to complete an
[its-outages] SMTP Outage Resolved
Published:
Feb 1, 2012 9:13 a.m.
When: Tuesday, 01/31 @ 5:30pm until Wednesday, 02/01 @ ~8:08am
Affects: Outbound email sent by Bethel servers, but not user email sent
through the Gmail web-interface.
Details:
As warned about in yesterday's outage notice, at least one service was
broken by yesterday's WAN changes. Outbound SMTP from Bethel server hosts
[its-outages] FYI: BSP WAN Edge Upgrade
Published:
Jan 31, 2012 6:17 p.m.
When: Tuesday, 01/31 @ 5:30pm
Affects: All BSP Internet users.
Details:
At 5:30pm this evening Network Services cut-over to new WAN equipment,
causing most BSP Internet traffic to take a new physical path through our
network. This action is part of a larger on-going network refresh project.
[its-outages] BSP Network Outage
Published:
Jan 30, 2012 11:28 p.m.
When: Monday, 01/30 from ~10:25pm until 10:55pm.
Affects: All BSP network users.
Details:
The main core router for the BSP campus was reset this evening to clear a
remote management issue. Unfortunately, that caused the router to also
clear it's configuration, disrupting on and off-campus network connectivity
[its-outages] bsp-nas and bsp-ns2 down for maintenance
Published:
Jan 27, 2012 11:33 a.m.
after performing routine maintenance.
Home Folders and Department Folders will be unavailable during this time.
Maintenance will begin tonight (Friday, January 27, 2012) at around 10:00pm
Central Time. The outage should last no longer than 15 minutes for both
NEWS