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Silva Support Site

Silva Support Options

Call: (651)638-6500 Option #3

Silva Support Center Website

Walk Up: Information Commons
  • Monday - Thursday: 8:00 AM - 12:00 AM
  • Friday: 8:00 AM - 5:00 PM
  • Saturday: 8:00 AM - 6:00 PM
  • Sunday: 2:00 PM - 12:00 AM
Email:

infocom@bethel.edu


KNOWLEDGE BASE

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Email Client Configuration

KB Article #48 - Email Client Configuration

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KB Article #41 - Reporting Potential Copyright Infringements

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KB Article #40 - Bethel Network and Computer Acceptable-Use Policy

Getting Started on Bethel's Computing Environment

KB Article #16 - Getting Started on Bethel's Computing Environment

Configuring WebDav for Windows XP

KB Article #137 - Configuring WebDav for Windows XP
 

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ITS Helpdesk Announcements

[its-outages] Blackboard and Moodle Outage - Sat, 11 Oct 2008 14:37:53 CST

Published: 10/11/08 2:37 PM

From: Michael V. As of 2:14 p.m. CST Blackboard and Moodle services are down. The server team is onsite and working as quickly as possible to restore services. It is likely that there will be several more outages throughout the day as we trouble shoot this further. We will continue to communicate as things develop.Thank you.

[its-outages] Blackboard and Moodle Services Restored - Sat, 11 Oct 2008 12:27:33 CST

Published: 10/11/08 12:27 PM

From: Michael V. At about 12:00 p.m. CST Blackboard and Moodle services were restored. We are unsure of what is causing the problem with the database hardware and will continue to work throughout the weekend to address the issues related to this outage and work to stabilize the system. Please feel free to call or email me with any questions.Thank you for your continued patience.

[its-outages] Blackboard and Moodle Outage - Sat, 11 Oct 2008 08:57:03 CST

Published: 10/11/08 8:57 AM

From: Michael V. As of 12:24 a.m. CST the oracle server that Backboard and Moodle uses went down. ITS is aware of this issue and working to resolve it as quick as possible. We will send an update when we have more information.

[its-outages] Blackboard, Moodle and Footprints Services Restored - Sat, 11 Oct 2008 00:06:58 CST

Published: 10/11/08 12:06 AM

From: Michael V. As of 12:00 a.m. CST the maintenance on Blackboard, Moodle and Footprints servers has been completed and all services have been restored.Thanks.

[its-outages] - Fri, 10 Oct 2008 22:18:25 CST

Published: 10/10/08 10:18 PM

From: Michael V. We have taken Blackboard, Moodle and Footprints down for maintenance as of 10:05 p.m. CST. I will update the community when all three services have been restored.Thanks.