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Information Technology Services

Adobe Acrobat Connect Virtual Classroom

Participant Support

Preparing to Participate

Troubleshooting

  • Clear your browser cache
  • My microphone is not working?
    Test your microphone using your computer's  Sound Control Panel-- select Voice, and click the Test Hardware button.
    Test in PowerPoint in the Slide Show Menu select Record Narration, then click the "Set Microphone Level" button.
    If your Microphone works in the above settings it will most likely work in connect, but if it does not work you will need to seek a specialist to repair your computer
  • I don't see any way to talk? To have access to the Video & Voice Pod the host must  promote you to Presenter status or Change Enhanced Participant Rights  in the Attendee List by selecting you and using one of the two icons at the bottom of the Attendee List.

Contacts

  1. Adobe Acrobat Connect Support Center
  2. Bethel provides no support for Connect other than via your instructor  or the meeting host. Please do NOT call the Bethel Help Desk.
  3. Create an Incident with details of your problem
  4. Instructors may contact their faculty consultant for training and support.
 

Steps for Participants

  • Session Link - The URL for your session will be provided by your instructor/session leader, but will take the form of http://bethel.acrobat.com/coursenumber
  • Test your computer in advance & Meeting Connection Troubleshooting

  • Once you have entered the classroom go to the Meeting Menu and

    • Select and set "My Connection Speed"
    • Audio Setup Wizard to test your speaker and Microphone

    For support, please contact the session leader or your instructor.
    Penn State has a good set of support information in their Adobe Connect Community

Steps for Faculty to set up your session

Steps for Presenters and Hosts

  • Please attend a presenters session prior to use of the classroom.
  • Presenters and hosts can enter via http://bethel.acrobat.com to see a list of their scheduled meetings.  Typically 1 URL will be provided for your class and you will need to clean up your classroom for your next class and make certain that your next use is scheduled on the calendar. The address for that course will remain constant.

Presenter Support and Setup Links

Links For Administrators