Information Technology Services
Adobe Acrobat Connect Virtual Classroom
Participant Support
Preparing to Participate
Troubleshooting
- Clear your browser cache
- My microphone is not working?
Test your microphone using your computer's Sound Control Panel-- select Voice, and click the Test Hardware button.
Test in PowerPoint in the Slide Show Menu select Record Narration, then click the "Set Microphone Level" button.
If your Microphone works in the above settings it will most likely work in connect, but if it does not work you will need to seek a specialist to repair your computer - I don't see any way to talk? All particpants should be able to talk using the microphone button at the bottom of Connect. To have access to the Video & Voice Pod the host must promote you to Presenter status or Change Enhanced Participant Rights in the Attendee List by selecting you and using one of the two icons at the bottom of the Attendee List.
Contacts
- Adobe Acrobat Connect Support Center - (Phone support 24/7)
- Bethel provides no support for Connect other than via your instructor or the meeting host. Please do NOT call the Bethel Help Desk.
- Create a Support Case with details of your problem.
- Instructors may contact their faculty consultant for training and support.
Steps for Participants
- Session Link - The URL for your session will be provided by your instructor/session leader usually in your Blackboard course, but will take the form of http://bethel.acrobat.com/coursenumber
- Test your computer in advance & Meeting Connection Troubleshooting
- Setup your microphone: Go to Meeting Menu, select "Manage my settings", then select audio set up wizard. You must either press and hold (best way) the Talk button (bottom left) to talk or if a single presenter "lock" the hands free button.
- Setup your camera: Go to Meeting Menu select "Manage my settings", then select "Select Camera"
In the "Camera & Microphone Access" dialog ALWAYS allow. If you deny you will not be able to use your camera or microphone in Connect. - Host Only: Select the participant in the attendee list and via the buttons at the bottom of the attendee list either promote the user or change enhanced participant rights to include the camera and voice pod.
Participant and Faculty Support
- Adobe Connect Pro Support Center http://www.adobe.com/support/connect/
- Get In‐Meeting Support If you have having trouble joining a meeting or need assistance with a hosted meeting in progress, help is available by phone 24/7. [United States 800-42-ADOBE (800-422-3623)]
- Penn State has a good set of support information in their Adobe Connect Community
- Adobe Connect User Community
Steps for Faculty to set up your session
- Seminar Room Reservations
- Reservation Calendar - check availability or see when your session is scheduled
- Instructor/Host Training (recommended)
Steps for Presenters and Hosts
- Please attend a presenters session prior to use of the classroom.
- Presenters and hosts can enter via http://bethel.acrobat.com to see a list of their scheduled meetings. Typically 1 URL will be provided for your class and you will need to clean up your classroom for your next class and make certain that your next use is scheduled on the calendar. The address for that course will remain constant.
Presenter/Host Support and Setup Links
- Connect Pro Resources Center
- You may upload PPT, SWF, JPEG, MP3, or FLV files from your computer into a Share pod. PPT files are converted to presentations. Other file types must be converted and you can do this with Adobe FlashPaper (below).
- Install Adobe FlashPaper. FlashPaper allows you to share any document in meetings by converting it into Flash (SWF file) format. (Windows only)
Links For Administrators