Post office and print services outsourced

March 18, 2014 | 11 a.m.

Bethel saves $16,000 each year by hiring Loffler, a third-party firm

News | Michael Urch

Students may have noticed some new faces in print services. The new workers are not Bethel employees, but employees of Loffler, a third-party firm that now oversees the print services and post office.

Kathleen Nelson, former senior vice president of finance and administration, is nearly 100 percent responsible for a decision that is predicted to cut costs. According to executive assistant to the president Randy Bergen, her efforts to make Loffler responsible for the print services and the Post Office will save Bethel about $16,000 in direct costs next year.

In addition to this direct cost savings, Loffler will likely provide Bethel with indirect savings. For example, Loffler is able to order paper in an on-demand basis, so inventory costs can be cut. Loffler is also able to pre-check mailing lists to possibly save on postage in the post office.

Loffler was founded in 1986 as a family organization and is still a family-owned company today. According to their mission statement, their purpose is “to be the best office solutions provider.”

The Minnesota Business magazine and the Star Tribune have both recognized Loffler as one of the most outstanding workplaces in Minnesota, and they have been recognized as one of the best office technology and service solution providers in Minnesota.

Although the print services staff has been replaced, Loffler has retained all three of the post office employees. Bethel also made student jobs a priority. Having the same number of student employees was part of the deal.

Loffler’s account manager Scott Anderson said he is excited to work at Bethel and is confident that he will be able to benefit the Bethel community.

“We have a lot of knowledge in what we do,” he said.

Office services lead David Viehauser is responsible for overseeing Print Services. “I’ve always been on-site with the client,” he said.

Experienced in serving at higher education institutions, Viehauser is also excited to partner with Bethel.

“Loffler has a lot of experience taking over sites,” he said. In fact, Loffler has multiple accounts metro-wide at universities and law firms, as well as commercial accounts. It is a nationally recognized organization, and it has worked with diverse clients such as the City of St. Peter, Affinity Plus Federal Credit Union and the Minnesota Vikings.

While Loffler has the credentials of a great company, the fact remains that transitions can be difficult. When anticipating a transition in an organization as large as Bethel, it is difficult to plan for a smooth transition. Although the retention of the post office staff has made that transition nearly seamless, there are likely going to be a few hiccups in the Print Services transition.

“Transitions are not straightforward,” said Bergen. “We want to fix what isn’t." Bergen is adamant about having students and faculty receive the same level of service at a lower cost. A survey will be taken in April to give Loffler and Bethel feedback so that services can be improved further.

If students have any questions about print services, they can direct them to the email printservices@bethel.edu or call 651-638-6358.

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