Information Technology Services

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CC120 Helpdesk Lab
Monday - Thursday: 7:30 AM - 12:00 AM
Friday: 7:30 AM - 5:00 PM
Saturday: 12:00 PM - 5:00 PM
Sunday: 2:00 PM - 12:00 AM

Information Commons & Equipment Checkout
Monday - Thursday 7:30 AM - 12:00 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 2:00 PM - 12:00 AM

Information Commons Website

ITS Offices (CC432)
Monday - Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 5:00 PM

Phone: 651-638-6500
Web: http://helpdesk.its.bethel.edu
Email: helpdesk@bethel.edu

KNOWLEDGE BASE

Search the KnowledgeBase for documentation, how-to's, and other ITS related materials.

Most Common KB Articles

Email Client Configuration

KB Article #48 - Email Client Configuration

Reporting Potential Copyright Infringements

KB Article #41 - Reporting Potential Copyright Infringements

Bethel Network and Computer Acceptable-Use Policy

KB Article #40 - Bethel Network and Computer Acceptable-Use Policy

Getting Started on Bethel's Computing Environment

KB Article #16 - Getting Started on Bethel's Computing Environment

Configuring WebDav for Windows XP

KB Article #137 - Configuring WebDav for Windows XP

UPDATED & NEW PAGES

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STUDENTS

A resource for current students and new students to get information on how to connect their computers to the network, install network printers, build their website, and much more.

FACULTY

Resources for faculty needing information on teaching technology, help with Blackboard, and other technical assistance.

STAFF

Information regarding accounts, departmental folders, and other documentations to help you use technology more effectively.

ITS Helpdesk Announcements

[its-outages] Online Directory Outage on Thursday, - Thu, 21 Aug 2008 12:54:00 CST

Published: 8/21/08 12:54 PM

From: Alain S. The server that hosts the Bethel online directory and account management services will be unavailable on Thursday, August 21, starting at 2:00 pm due to configuration changes being made to add it to our virtualized environment.The server should be back up and services restored by 5:00 pm.

[its-outages] ResNet Wireless Problems - Thu, 21 Aug 2008 11:04:15 CST

Published: 8/21/08 11:04 AM

From: Doug O. Aug 21, 11:00am: ResNet wireless is currently down. Network services is working on resolving an issue with a new wireless switch. At this point we don't have an estimate of when this will be resolved, but we will send an update as soon as we have a better idea of what is causing the problem.

[its-outages] short auth outage 8/21 10am CDT - Wed, 20 Aug 2008 18:14:48 CST

Published: 8/20/08 6:14 PM

From: Jeremy M. Tomorrow, August 21 at 10am CDT auth will be taken down for less than 5 minutes for an update. Active sessions will be maintained through the update.The unusual timing is to facilitate timely resolution (within a few minutes) of any resulting problems rather than the multi-hour unavailability possible after an outage during the normal timeframe.

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