Information Technology Services
ITS Helpdesk Announcements
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Friday: banner, blink, self-service, website maintenance
What: core database and web servers need to be rebooted
When: Friday starting at 10:00 pm CST
Duration: 2 hours (midnight)
Affects: many web services will be affected, including:
blink, banner INB, banner self-service
bethel's public website
footprints
tma
Core database and web servers need to be rebooted in order to complete an
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] SMTP Outage Resolved
What: SMTP Outage Resolved
When: Tuesday, 01/31 @ 5:30pm until Wednesday, 02/01 @ ~8:08am
Affects: Outbound email sent by Bethel servers, but not user email sent
through the Gmail web-interface.
Details:
As warned about in yesterday's outage notice, at least one service was
broken by yesterday's WAN changes. Outbound SMTP from Bethel server hosts
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] FYI: BSP WAN Edge Upgrade
What: FYI: BSP WAN Edge Upgrade
When: Tuesday, 01/31 @ 5:30pm
Affects: All BSP Internet users.
Details:
At 5:30pm this evening Network Services cut-over to new WAN equipment,
causing most BSP Internet traffic to take a new physical path through our
network. This action is part of a larger on-going network refresh project.
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] BSP Network Outage
What: BSP Network Outage
When: Monday, 01/30 from ~10:25pm until 10:55pm.
Affects: All BSP network users.
Details:
The main core router for the BSP campus was reset this evening to clear a
remote management issue. Unfortunately, that caused the router to also
clear it's configuration, disrupting on and off-campus network connectivity
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] bsp-nas and bsp-ns2 down for maintenance
bsp-nas and bsp-nas2 will be restarted tonight (Friday, January 27, 2012)
after performing routine maintenance.
Home Folders and Department Folders will be unavailable during this time.
Maintenance will begin tonight (Friday, January 27, 2012) at around 10:00pm
Central Time. The outage should last no longer than 15 minutes for both
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] blogs.bethel.edu (wordpress) site back up
At 4:30 this morning, the server that wordpress runs on became
unresponsive. As of 7:30am, the site is back up.
Thank you,
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Brief BSP Internet Outage
What: Brief BSP Internet Outage
When: Monday, 01/23 @ 1:00pm, lasting <2 minutes.
Affects: All BSP Internet users.
Details:
An Internet perimeter network device needs to be rebooted to clear an error
condition. The reboot should cause ~1.5 minutes of disruption to Internet
connectivity. On-campus network connectivity will not be affected.
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Re: bssd-spooler and bssd-dc-bu1 back up
bssd-spooler and bssd-dc-bu1 are now back and again operational.
Printing should again be available to BSSD printers.
Thank you for your patience as we worked to bring the services back up.
------------------------------ ------
Ross Buchanan
Systems Administration
Bethel University
______________________________ _________________
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Re: bssd-spooler and bssd-dc-bu1 down for maintenance now
Now that the copy file copy process has started we can report that the
outage may last from 2 to 2 1/2 hours. Again, we apologize for the
inconvenience.
------------------------------ ------
Ross Buchanan
Systems Administration
Bethel University
______________________________ _________________
its-outages mailing list
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] bssd-spooler and bssd-dc-bu1 down for maintenance now
Due to failing hardware we will be required to power down
bssd-spooler.its.bethel.edu and bssd-dc-bu1 in order to transfer its
virtual disks to a new hardware system. We were hoping to perform this
during a normal maintenance window but the failing hardware status has just
worsened. We will perform this maintenance right now (Wednesday, January
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Brief BSP Internet Outage
What: Brief BSP Internet Outage
When: Tuesday, 01/17 @ 11:30am, lasting <5 minutes.
Affects: All BSP Internet users.
Details:
An Internet perimeter network device needs to be rebooted to clear an error
condition. The reboot should cause ~1.5 minutes of disruption to Internet
connectivity. On-campus network connectivity will not be affected.
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Banner INB and Blink channels restored
A secondary backup of the INB server during the night caused the system to
power itself down. That server and INB services are now up and running and
INB and Blink channels are now working as expected. The backup procedure
that caused the power down has been disabled and the systems team will
investigate the cause further before re-enabling.
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Banner INB and Blink channels are down
It appears that shortly after midnight the INB server went down which has
caused Internet Native Banner and the Blink channels to be down. Blink
itself and Self-Service Banner remain up and functional.
We have contacted Systems Admin and will be working with them to resolve
the issue and investigate the outage.
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Update on last night's Moodle outage
Last night's Moodle outage was due to a widespread outage among our remote
host's (Remote Learner) servers. As of 7:15 PM last night, both Moodle and
Mahara were functioning properly again. Please direct questions to
ed-t...@bethel.edu. Thanks...
Matt Putz, Teaching and Learning Technology
______________________________ _________________
view article | [Bethel ITS Outages Google Group]
http://helpdesk.its.bethel.edu/its-outages.rss[its-outages] Moodle Outage
We are currently experiencing an outage of Moodle and Mahara. The outage
is in the production environment. Moodle and Mahara are both hosted at
Remote Learner, Inc. We are working with them to correct the problem as
quickly as possible. All Moodle users will be affected.
Thanks for your patience,