Information Technology Services
NEED HELP?
CC120 Helpdesk Lab
Monday - Thursday: 7:30 AM - 12:00 AM
Friday: 7:30 AM - 5:00 PM
Saturday: 12:00 PM - 5:00 PM
Sunday: 2:00 PM - 12:00 AM
ITS Offices (CC432)
Monday - Thursday: 7:30 AM - 6:00 PM
Friday: 7:30 AM - 5:00 PM
Information Commons & Equipment Checkout
Monday - Thursday: 7:30 AM - 12:00 AM
Friday: 7:30 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 2:00 PM - 12:00 AM
Phone: 651-638-6500
Web: http://helpdesk.its.bethel.edu
Email: helpdesk@bethel.edu
KNOWLEDGE BASE
Search the KnowledgeBase for documentation, how-to's, and other ITS related materials.
Most Common KB Articles
Reporting Potential Copyright Infringements
Bethel Network and Computer Acceptable-Use Policy
Getting Started on Bethel's Computing Environment
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STUDENTS
A resource for current students and new students to get information on how to connect their computers to the network, install network printers, build their website, and much more.
FACULTY
Resources for faculty needing information on teaching technology, help with Blackboard, and other technical assistance.
STAFF
Information regarding accounts, departmental folders, and other documentations to help you use technology more effectively.
ITS Helpdesk Announcements
[its-outages] Blink Outage
Published:
Nov 20, 2009 4:00 p.m.
Thanks for you patience,
Web Services Team
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[its-outages] Blink Outage
Published:
Nov 20, 2009 3:14 p.m.
Web Services Team
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[its-outages] Footprints Outage
Published:
Nov 16, 2009 7:20 a.m.
When: Currently
Affects/Affected: All people trying to log into Footprints tracking management software.
Details:
It appears that the oracle database that footprints uses was restarted without the listener. The appropriate team has been notified within ITS and we will update you with more information as soon as it's available.
[its-outages] Exchange Outage
Published:
Nov 13, 2009 8:19 a.m.
morning at around 2:00am. As of 8:00am services have been restored.
The result of this outage was that non Microsoft Outlook Clients (OWA,
Apple Mail, Entourage, etc.) were not able to access mail resources.
No mail was lost in this outage but mail delivery will be delayed
[its-outages] Wireless Network (Planned) Outage on 11/13
Published:
Nov 12, 2009 4:30 p.m.
When: Friday, November 13, from 6:00am to 7:00am
Affects: All wireless user, campus-wide
Details: Firmware upgrade on the wireless controllers and access
points.
Raymond Lu
Network Services
651-635-8719
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NEWS