• BU Home | 
  • News | 
  • Events | 
  •  | 
  •  

Information Technology Services

Silva Support Site

Silva Support Options

Call: (651)638-6500 Option #3

Silva Support Center Website

Walk Up: Information Commons
  • Monday - Thursday: 8:00 AM - 12:00 AM
  • Friday: 8:00 AM - 5:00 PM
  • Saturday: 8:00 AM - 6:00 PM
  • Sunday: 2:00 PM - 12:00 AM
Email:

infocom@bethel.edu


KNOWLEDGE BASE

Search the KnowledgeBase for documentation, how-to's, and other ITS related materials.


Most Commonly Viewed Articles

Most Common KB Articles

MS Word Mail Merge Format Switches

KB Article #68 - MS Word Mail Merge Format Switches

Reporting Potential Copyright Infringements

KB Article #41 - Reporting Potential Copyright Infringements

Bethel Network and Computer Acceptable-Use Policy

KB Article #40 - Bethel Network and Computer Acceptable-Use Policy

Getting Started on Bethel's Computing Environment

KB Article #16 - Getting Started on Bethel's Computing Environment

Configuring WebDav for Windows XP

KB Article #137 - Configuring WebDav for Windows XP
 

Training and Workshops

CSS Stylesheets

General Information

Editing Websites

Silva Help Files

Adding Images

Creating New Webpages

Adding Files (Word,Excel,PDF's and Powerpoints)

Creating Links

Creating Tables

     

ITS Helpdesk Announcements

[its-outages] Blink Outage

Published: Nov 20, 2009 4:00 p.m.

Blink has been restored to service. It is responding normally at this point.
Thanks for you patience,
Web Services Team
______________________________ _________________
its-outages mailing list
Send message to its-outages-unsubscr...@lists. bethel.edu to unsubscribe

[its-outages] Blink Outage

Published: Nov 20, 2009 3:14 p.m.

We are aware that Blink is running very slow right now. We are working on the problem and will communicate further when the problem is resolved.
Web Services Team
______________________________ _________________
its-outages mailing list
Send message to its-outages-unsubscr...@lists. bethel.edu to unsubscribe

[its-outages] Footprints Outage

Published: Nov 16, 2009 7:20 a.m.

What: Footprints Outage
When: Currently
Affects/Affected: All people trying to log into Footprints tracking management software.
Details:
It appears that the oracle database that footprints uses was restarted without the listener. The appropriate team has been notified within ITS and we will update you with more information as soon as it's available.

[its-outages] Exchange Outage

Published: Nov 13, 2009 8:19 a.m.

The Client Access Exchange Server began experiencing problems this
morning at around 2:00am. As of 8:00am services have been restored.
The result of this outage was that non Microsoft Outlook Clients (OWA,
Apple Mail, Entourage, etc.) were not able to access mail resources.
No mail was lost in this outage but mail delivery will be delayed

[its-outages] Wireless Network (Planned) Outage on 11/13

Published: Nov 12, 2009 4:30 p.m.

What: Wireless Network (Planned) Outage
When: Friday, November 13, from 6:00am to 7:00am
Affects: All wireless user, campus-wide
Details: Firmware upgrade on the wireless controllers and access
points.
Raymond Lu
Network Services
651-635-8719
______________________________ _________________