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How do I return textbooks?

  1. Complete the Textbook Returns form.
  2. Place your return(s) in the plastic bag or box provided in your order.
  3. Print your name clearly on the return form and place in the front cover of the book(s) you are returning. Returns without your name included or written illegible will not be able to be processed and credited properly.
  4. Place your return on the designated black metal cart you will find immediately outside the front of the Campus Store during business hours only.  
  5. Your return will be credited to the account it was originally charged on.

Please note, you must designate the item being returned properly for us to credit properly.

I'm a PSEO student. How do I return textbooks or e-books and get new ones for course schedule changes?

  1. Start by filling out the PSEO Textbook Return form.
  2. Follow the return instructions within the PSEO Textbook Return form.
  3. In the same PSEO Textbook Return form, list the new courses you need textbooks for.
  4. All textbooks, workbooks, or access codes you received for this course will need to be returned to the Campus Store within the week or your student account will be charged. Place the return label inside the front cover of the book, if there are more than 1 item, place all items in a bag or box to keep them together so that we can credit your account accurately.
  5. Place your return on the designated black metal cart you will find immediately outside the front of the Campus Store during business hours only.

How do I return a new never-accessed e-book?

  1. Fill out the Textbook Returns form.
  2. Print a copy of your online order with the item to be returned.
  3. Highlight the item you are returning.
  4. Place a copy of your order in the green file folder on the designated black metal cart you will find immediately outside the front of the Campus Store during business hours only.
  5. Your return will be credited to the account it was originally charge on.
  6. Please note, you must designate the item being returned properly for us to credit properly.

What are the rules for textbook returns?

  1. Please refer to the Campus Store Terms and Conditions page.
  2. Online orders are easy. You've got a receipt copy and we keep an electronic record too.
  3. Textbooks must be returned in the condition they were purchased in.
  4. New is new. Used are used.
  5. No moisture damage, bent pages, split spines, or curled pages on new books. 
  6. Publishers don't take them back from us, so we have to adhere to those strict rules too.
  7. If the book was shrink wrapped, the shrink wrap must still be intact.
  8. Returns are accepted through the first Friday of the semester

What if I need another book after classes start?

Easy, just place another online order. We'll send you a confirmation and instructions for how and when to pick it up.

What do I do if I can't get my digital textbook access card on my device after I've purchased it?

  1. Allow pop-ups on your device
  2. Use Chrome for your browser.
  3. Call the customer service center number provided on the access card.

What if I am unable to access my Digital Direct materials?

  1. Refer to your class syllabus for instructions.
  2. Refer to the code the instructor has provided for your authorization.
  3. Alert your instructor to learn if the course is in the process of being synced up with the instructor.

Why do I have a charge on my account from the Campus Store for Digital Direct?

  1. Digital Direct is made available to you through a partnership and collaboration with your faculty member, the publisher, and the Campus Store. This collaboration allows your educational materials to be purchased at the lowest price available to you for the total package offering the faculty has adopted specifically for your course.
  2. The Campus Store will process your cost for Digital Direct on your Bethel Student Account after the 15th of the month after the semester begins. This will enable students using financial aid to benefit from this form of billing.

Is there a cheat sheet for using RedShelf?

  1. Yes! Download the cheat sheet as a helpful resource.