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Incoming Mail and Packages

Incoming Mail

The United States Postal Service (USPS) makes one delivery in the morning and does one pick up in the afternoon. Our goal is to have all mail and parcels processed and ready for pickup by noon each day. This time may vary during peak times such as the beginning of Fall or Spring semesters.

Incoming Packages

  • Package carriers deliver once per day, generally in the morning. Amazon packages that have tracking information starting with “TBA” can arrive anytime due to those being delivered through the Amazon Flex program. Our goal is to have all parcels processed and ready for pickup within 2 hours of receiving them. This time may vary during peak times such as the beginning of Fall or Spring semesters.
  • Bethel University uses package tracking software that will send the package recipient an email notification to their Bethel email address when they have a package that is ready to be picked up.  Recipients will receive an automated reminder email weekly until the package is picked up.
  • Packages can be picked up at the Package Service Center located in HC104 behind the campus Post Office. Hours of operation are  8:00-10:15 a.m. and 11:15 a.m.-4:30 p.m. Monday-Friday.
  • USPS packages that show they are delivered on a Saturday will typically arrive on campus the following Monday due to how the USPS processes items.
  • Due to space constraints in our delivery vehicle, we may be unable to transport larger packages from the 3900 campus to the Anderson Center. If we receive a package at the 3900 campus for a recipient at the Anderson Center that exceeds our capacity, we will notify you via email so that you can arrange to pick it up from the 3900 campus.
  • With the increase of on-demand package delivery services like Amazon using part-time couriers, some packages are not delivered to the correct places on campus. These packages are marked “delivered” by the vendor, but are not delivered to us for proper processing and tracking. If you have not received a package notification email from the Package Service Center within 24 hours of the package being delivered, please stop by HC 101 and we’ll be happy to investigate. If the package was left in an incorrect place, it is up to the recipient to contact the vendor to see where the package was left and arrange for pickup.

Perishable and/or Fragile Items

  • If you are expecting a fragile or perishable parcel, please send an email to package-service-center@bethel.edu and let us know. Packages are not always labeled properly, and this will help us process them more efficiently.
  • Perishable items should be picked up as soon as possible. We have very limited temperature-controlled space to store them and cannot guarantee against spoilage for items not picked up the day of delivery.
  • Packages are treated “as is” from the carrier. We handle packages as carefully as possible to minimize chances of damage. If your parcel arrives with evident damage, the Package Service Center will note that upon receipt. Filing a damage claim is the responsibility of the recipient. We will assist you if possible, but we are not responsible for items that arrive damaged.
  • Bethel University will not be held liable for damage to packages after delivery. Bethel University will not be held liable for perishable packages spoiling from not being picked up the day of delivery.