Information Technology Services

NEED HELP?

Walk up help

RC 419 hours for face-to-face ITS help

  • Monday - Friday: 7:30 am - 6:00 pm
  • Saturday:Closed

  • Sunday:Closed

Face-to-face ITS help in the Bethel University Library

  • Monday - Thursday: 11:00am - 12:00am (midnight)

  • Friday: 11:00am - 6:00pm

  • Saturday: 12:00pm (noon) - 6:00pm

  • Sunday: 2:00pm - 12:00am (midnight)

Help on the phone

Call 651-638-6500 or ext. 6500 from any Bethel phone

Call Center Hours

  • Monday - Thursday:7:30am - 12:00am (midnight)

  • Friday: 7:30am - 6:00pm

  • Saturday: 12:00pm (noon) - 6:00pm

  • Sunday: 2:00pm - 12:00am (midnight)
 

KNOWLEDGE BASE

Search the KnowledgeBase for documentation, how-to's, and other ITS related materials.

Most Common KB Articles

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UPDATED & NEW PAGES

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NEED HELP?

You can can get technical help anytime by calling (651) 638-6500, ext. 6500, or by stopping by the Help Desk in RC 419 or the Bethel University Library. This page contains links to resources to help you if you prefer to get help online.

STUDENTS

A resource for current students and new students to get information on how to connect their computers to the network, install network printers, build their website, and much more.

FACULTY

Resources for faculty needing information on teaching technology, help with Moodle, and other technical assistance.

STAFF

Information regarding accounts, departmental folders, and other documentations to help you use technology more effectively.

ITS Announcements

[its-outages] Google Apps provisioning delays

Published: Apr 23, 2015 4:45 p.m.

Starting sometime likely Tuesday between 13:30 and 15:30 CDT, Google Apps changes started getting dropped between our IAM system and Google. We were informed of discrepancies today and the issue has been resolved. The system is currently working through a resync of all accounts to catch any chang

[its-outages] Moodle outage

Published: Apr 22, 2015 9:54 a.m.

What: Moodle When: 9:45am, Wed April 22 Affected: Moodle CAS is currently failing to authenticate users to Moodle. Web services is looking into the issue.

[its-outages] Shibboleth outage

Published: Apr 21, 2015 9:39 a.m.

Between approximately 3am (first attempted use 7:18) and 9:30 CDT today, Shibboleth was unavailable. This impacted the ability to log into confluence and the internal side of Salesforce. Applicant login was not impacted. As part of the fix, there were a few short (about 30 second) CAS outages be

[its-outages] Arogs web server outage

Published: Apr 21, 2015 9:31 a.m.

What: Argos web server When: 01:05 am, Tuesday, April 21, 2015 - 08:16 am, Tuesday, April 21, 2015 Affected: Argos web server Details: The web server that host connections for Argos was not working this morning. After restarting the host all services on that host are now working.

[its-outages] Wireless Access Point firmware upgrade

Published: Apr 21, 2015 3:42 a.m.

What: Wireless Access Point (model 3600) firmware upgrade When: 3:00 am, Tuesday, April 21, 2015 Affected: The wireless users (who connect to the 3600 model) for five minutes Details: The new firmware fixed a couple issues that some users experienced: 1. Wireless cl

NEWS