Being a reconciler is one of Bethel University’s core values. That’s why we encourage those who have concerns or complaints to try to reconcile with the individuals involved whenever possible. Here is a list of areas on campus that have complaint policies and procedures: 

• Academic Appeals
  • College of Arts & Sciences
  • College of Adult & Professional Studies
  • Graduate School
  • Bethel Seminary
• Information Technology Services (ITS)
• Parking permit appeals
• Residence Life
• Security and Safety
• Student Billing Policies
• Student Life (College of Arts & Sciences)

We also recognize that we live an imperfect world and sometimes a more formal complaint process is needed. If you’re not satisfied with how your concern has been addressed, we would like to help. Please fill out this form and someone will get back to you regarding your complaint. 

General complaint form

Please note that complaints or concerns related to disability discrimination, racial and ethnic harassment, or sexual misconduct and Title IX have a specific process and procedure. Please visit the Title IX and compliance webpage for more information or the following individual pages:

• Disability Discrimination
• Racial and Ethnic Harassment
• Sexual Misconduct and Title IX

If after filing a complaint through the University process, you feel that there is still a concern or complaint, you may express your concern or complaint to the appropriate state authorizer or accrediting body. For students from Minnesota, information for the Minnesota Office of Higher Education and the Higher Learning Commission is provided below.

Minnesota Office of Higher Education
Institutional Licensing and Registration
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
Phone: 651-25-3965
www.ohe.state.mn.us

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604
Phone: 800.621.7440
www.hlcommission.org

Students from California who are enrolled in distance education courses should submit initial complaints through Bethel University's complaint process. If your complaint is not resolved through the university's process, a complaint may be forwarded to the agency listed below:

California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
Phone: (833) 942-1120
www.dca.ca.gov

All Other States

Students from all other states who are enrolled in distance education courses should submit initial complaints through Bethel University's complaint process. If your complaint is not resolved through the university's process, a complaint may be forwarded to the National Council for State Authorization Reciprocity Agreement (SARA) representative at the Minnesota Office of Higher Education. Information on SARA can be found at www.nc-sara.org.