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Concerns and Complaints

Being a reconciler is one of Bethel University’s core values. That’s why we encourage those who have concerns or complaints to try to reconcile with the individuals involved whenever possible. Here is a list of areas on campus that have complaint policies and procedures: 

We also recognize that we live an imperfect world and sometimes a more formal complaint process is needed. If you’re not satisfied with how your concern has been addressed, we would like to help. Please fill out this form and someone will get back to you regarding your complaint. 

General complaint form

Please note that complaints or concerns related to disability discrimination, racial and ethnic harassment, or sexual misconduct and Title IX have a specific process and procedure. Please visit the Title IX and compliance webpage for more information or the following individual pages:

If after filing a complaint through the University process, you feel that there is still a concern or complaint, you may express your concern or complaint to the appropriate state authorizer or accrediting body. For students from Minnesota, information for the Minnesota Office of Higher Education and the Higher Learning Commission is provided below.

Minnesota Office of Higher Education
Institutional Licensing and Registration
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
Phone: 651-25-3965
www.ohe.state.mn.us

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604
Phone: 800.621.7440
www.hlcommission.org

Students from CaliforniaGeorgiaMassachusettsFlorida, or Virginia, who are enrolled in distance education courses should submit initial complaints through Bethel University's complaint process. If your complaint is not resolved through the university's process, a complaint may be forwarded to the appropriate agency listed below:

California

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 916.431.6959
www.bppe.ca.gov

Florida

Florida Department of Education
Turlington Building, Suite 1514
325 West Gaines Street
Tallahassee, FL 32399
Phone: 850.245.0505
www.fldoe.org

Massachusetts

Massachusetts Dept of Education
One Ashburton Place, Room 1401
Boston, MA 02108
Phone: 617.994.6950
www.mass.edu

All Other States

Students from all other states who are enrolled in distance education courses should submit initial complaints through Bethel University's complaint process. If your complaint is not resolved through the university's process, a complaint may be forwarded to the National Council for State Authorization Reciprocity Agreement (SARA) representative at the Minnesota Office of Higher Education. Information on SARA can be found at www.nc-sara.org.